Shipping Policy

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Order Processing.

 

Orders are processed within 2–3 business days (Monday–Friday, excluding U.S. holidays). Once your order ships, you will receive a confirmation email with your UPS tracking number and estimated delivery date. During high-volume periods, processing may take slightly longer; we will notify you by email of any significant delay.

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Delivery Time.

 

Standard shipping is delivered by UPS within 5–7 business days after your order ships. Total time from order to doorstep is typically 7–10 business days. Select items that ship directly from our suppliers may take 15–20 business days; this is noted on the product page.

 

Shipping Costs.

 

Shipping is calculated at checkout based on the size, weight, and destination of your order. Any free-shipping promotions will be clearly shown at checkout before you pay.

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Billing.

 

Your payment method is verified at the time of purchase.

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Delivery Addresses.

 

We ship to physical street addresses within the United States. We cannot deliver to P.O. boxes. Please double-check your address at checkout — once an order has shipped, the delivery address cannot be changed. If you notice an address error before shipment, contact us right away at info@expertmarketusa.net or (847) 350-9034 and we will do our best to correct it.

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Return & Refund Policy

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30-Day Returns. We want you to love what you ordered. If you’re not satisfied for any reason, you may return most items within 30 days of delivery for a full refund. There are no restocking fees.

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Return Conditions.

 

To be eligible for a return, items must be unused, in their original packaging with all accessories and tags, and accompanied by your order number or proof of purchase.

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Free Return Shipping.

 

Return shipping is free. When your return is approved, we will email you a prepaid UPS return label — you pay nothing to send the item back.

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How to Start a Return

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1. Email info@expertmarketusa.net or call (847) 350-9034 (Mon–Fri, 8 AM–5 PM CST) with your order number and the reason for the return.

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2. We will confirm your return within 1–2 business days and email you a prepaid UPS return label.

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3. Pack the item securely in its original packaging and drop it off at any UPS location.

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4. Ship returns to: Expert Market USA, 951 N. Plum Grove Rd., Suite C, Schaumburg, IL 60173.

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Refunds.

 

Once we receive and inspect your return (typically within 2 business days of arrival), your refund will be issued to your original payment method within 5–10 business days. We will email you when the refund is processed. Original shipping charges are refunded when the return is due to our error or a defective/damaged item.

 

Damaged, Defective, or Incorrect Items.

 

If your item arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery. We may request a photo of the issue to speed things up. You’ll receive your choice of a free replacement or a full refund, including all shipping charges — at no cost to you.

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Exchanges.

 

Want a different size, color, or product? Start a return as described above and let us know what you’d like instead. Exchanges are subject to stock availability; if the replacement is unavailable, we will issue a full refund or store credit — your choice.

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Non-Returnable Items.

 

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective: items that have been used or worn, and items missing their original packaging.

 

Shipping Availability

 

At this time, we ship only within the United States. We do not currently offer international shipping.

 

Lost or Missing Packages

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If your tracking shows your package was delivered but you did not receive it, please contact us within 7 days so we can assist you in working with the shipping carrie

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Questions?

 

Expert Market USA (operated by Schaumburg Market Place INC) ·

951 N. Plum Grove Rd., Suite C, Schaumburg, IL 60173 ·

 

(847) 350-9034 · info@expertmarketusa.net · Monday–Friday, 8 AM–5 PM CST