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  • General Queries
    What is EXPERT? EXPERT is the website where you can conveniently order any of our products from comfort of your home and deliver them to your door step. Do I need to create an account to use EXPERT? You do not need an account to browse the products or build your shopping cart. But an account is required to place an order.
  • Shipping, Order Tracking & Delivery"
    How do I check status of my order? Please click on “My Orders” section under Account menu of website to check your order status. How are orders placed delivered to me? All orders placed on Expert are dispatched through shipping mediums like UPS/USPS/FedEx. Does Expert deliver products outside USA? No. At this point, Expert delivers products only in USA. How can I get my order delivered faster? Expert brand has 2 day shipping option ava
  • Cancellations & Modifications
    What is Expert Cancellation Policy? We accept free cancellation before the product has shipped from our warehouse Can I modify the shipping address of my order after it has been placed? Yes. How do I cancel my order? Go to your account and click on the particular order and click on cancel my order I just cancelled my order. When will I receive my refund? Refund will take 5-6 business days
  • Returns & Exchange
    What is Expert’s Return & Exchange Policy? How does it work? We accept damaged products To return the product to Expert, what are the steps to follow?
  • What is the status of my order?
    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
  • My discount code is not working, what do I do?"
    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
  • Where is Expert Market USA based?
    Our office is located in Schaumburg, Illinois.
  • Can I expedite my shipping?
    Yes! We offer expedited shipping options within checkout.
  • Can you ship internationally or process international credit cards?
    At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
  • How can I pay for my order?
    Expert Market USA currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
  • How long will it take me to get my order?
    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method ("standard" at checkout).
  • How can I check the status of my order?
    We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
  • Can I cancel or change my order?
    We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
  • Can I exchange my order?
    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
  • How do I return my order?
    Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
  • What do I do if my order is damaged?
    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.
  • Why did I only receive part of my order?
    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  • I received the wrong goods, what do I do?"
    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible. Phone support is available Monday-Friday from 8am-5pm PST (847) 350 9034
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