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Frequently asked questions
Browse our categories, add items to your cart, and check out securely with Visa, Mastercard, American Express, Discover, or PayPal. You will receive an order confirmation email right away.
No. Payments are processed by PayPal and our Wix-integrated payment providers; we never see or store your full card number.
Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed over a secure SSL-encrypted connection.
For hygiene and safety reasons, items that have been used or worn, or that are missing their original packaging, cannot be returned — unless they arrived damaged or defective.
Shipping is calculated at checkout based on the size, weight, and destination of your order. You will always see the exact cost before you pay.
Expert Market USA is operated by Schaumburg Market Place INC, a U.S. company headquartered in Schaumburg, Illinois.Address: 951 N. Plum Grove Rd., Suite C, Schaumburg, IL 60173Phone: (847) 350-9034 · Email: info@expertmarketusa.netHours: Monday–Friday, 8 AM–5 PM CST. You can also use the contact form or chat on our Customer Support page — we respond within 1 business day.
Yes. Start a return (question 9) and tell us what you would like instead. If the replacement is out of stock, we will issue a full refund or store credit — your choice.
Contact us within 30 days of delivery with your order number and a photo of the issue. You will receive a free replacement or a full refund including all shipping charges — at no cost to you.
For hygiene and safety reasons, items that have been used or worn, or that are missing their original packaging, cannot be returned — unless they arrived damaged or defective, in which case we'll always make it right.
We inspect returns within about 2 business days of arrival, then issue your refund to your original payment method within 5–10 business days. You will get an email confirmation when it is processed.
Email info@expertmarketusa.net or call (847) 350-9034 with your order number. Within 1–2 business days we will approve the return and email you a prepaid UPS label. Drop the package at any UPS location. Returns go to: Expert Market USA, 951 N. Plum Grove Rd., Suite C, Schaumburg, IL 60173.
You may return most items within 30 days of delivery for a full refund — for any reason. There are no restocking fees, and return shipping is free with our prepaid UPS return label. Items must be unused and in their original packaging.
Contact us within 30 days of the expected delivery date at info@expertmarketusa.net or (847) 350-9034. We will send a free replacement or issue a full refund, including shipping — your choice.
Orders are processed within 2–3 business days and delivered by UPS within 5–7 business days after shipment — typically 7–10 business days door to door. Select items that ship directly from our suppliers take 15–20 business days; this is always noted on the product page.
Yes — free of charge, any time before your order ships. Email info@expertmarketusa.net or call (847) 350-9034 as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under our 30-day return policy.
If your order has not shipped yet, contact us right away and we will update the address. Once an order has shipped, the address cannot be changed.
When your order ships you will receive an email with your UPS tracking number. Track it any time at ups.com.
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